Terms of Service
Welcome to VitaNatural Indonesia. Please read these terms and conditions carefully before using our website and services.
Effective Date: January 1, 2024 | Last Updated: January 15, 2024
1 Acceptance of Terms
By accessing and using the VitaNatural Indonesia website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website located at vitalnatural.id (the "Service") operated by VitaNatural Indonesia ("us", "we", or "our").
If you do not agree to these Terms, please do not use our Service. These Terms apply to all visitors, users, and others who access or use the Service.
Important: Your access to and use of our Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
2 Description of Service
VitaNatural Indonesia is a natural health and wellness platform dedicated to providing high-quality natural products, educational resources, and expert guidance for holistic health and well-being. Our Service includes:
- Online marketplace for natural health products
- Educational articles and resources on natural wellness
- Product recommendations and reviews
- Customer support and consultation services
- Newsletter and educational content delivery
- Community features and user interactions
We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without prior notice.
3 User Accounts and Registration
To access certain features of our Service, you may be required to create an account. When you create an account, you must provide accurate, complete, and current information. You are responsible for:
- Safeguarding your account password and other authentication credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized use of your account
- Ensuring that your use of the Service complies with all applicable laws
Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.
4 Acceptable Use Policy
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
Prohibited Activities
- Use the Service for any fraudulent or unlawful purpose
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to any portion of the Service
- Use automated systems to access the Service without permission
- Copy, modify, or distribute Service content without authorization
Content Guidelines
- Do not post harmful, offensive, or illegal content
- Respect intellectual property rights of others
- Do not spam or send unsolicited communications
- Maintain respectful communication with other users
- Do not impersonate others or provide false information
5 Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of VitaNatural Indonesia and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Rights and Responsibilities
You retain ownership of content you post to our Service. By posting content, you grant us a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works, communicate, publish, perform, distribute and display such content.
6 Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Data Security
We implement industry-standard security measures to protect your personal information.
Data Usage
We only collect and use data necessary to provide and improve our services.
Your Rights
You have the right to access, modify, or delete your personal data at any time.
For detailed information about how we handle your data, please review our Privacy Policy.
7 Product Information and Disclaimers
While we strive to provide accurate product information, we cannot guarantee that all information is complete, reliable, current, or error-free. Product descriptions, images, and specifications are provided for informational purposes only.
Important Health Disclaimers
- Our products are not intended to diagnose, treat, cure, or prevent any disease
- Consult with a healthcare professional before using any natural health products
- Individual results may vary; testimonials are not guarantees of performance
- Always read product labels and follow usage instructions carefully
- Some products may interact with medications or medical conditions
8 Payment Terms and Orders
All prices are listed in Indonesian Rupiah (IDR) unless otherwise specified. We reserve the right to modify prices at any time without prior notice. Payment is required at the time of order placement.
Accepted Payment Methods
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers
- Digital wallets (GoPay, OVO, DANA)
- Other payment methods as displayed at checkout
Order Processing
- Orders are processed within 1-2 business days
- Shipping times vary by location and method
- We will notify you of any delays or issues
- Cancellations may be possible before shipment
9 Limitation of Liability
In no event shall VitaNatural Indonesia, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Liability Cap: Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid us for the Service in the 12 months preceding the claim, or $100, whichever is greater.
10 Termination and Suspension
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.
Effects of Termination
- Your access to the Service will be immediately revoked
- Provisions that should survive termination will remain in effect
- We may retain certain information as required by law or for legitimate business purposes
- You may request data deletion subject to legal requirements
11 Governing Law and Dispute Resolution
These Terms shall be interpreted and governed by the laws of Indonesia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the Indonesian National Board of Arbitration.
Dispute Resolution Process
- Informal resolution attempt (30 days)
- Mediation if informal resolution fails
- Binding arbitration as final resort
- Court jurisdiction in Jakarta, Indonesia
Class Action Waiver
You agree to resolve disputes individually and waive participation in class action lawsuits. This provision does not apply where prohibited by law.
12 Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Notification of Changes
We will notify users of material changes through email, prominent notice on our website, or both. Your continued use of the Service after any such changes constitutes acceptance of the new Terms.
13 Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Company Information
VitaNatural Indonesia
123 Natural Health Street
Shoreditch, London E1 6AN
United Kingdom
Phone:
+44 20 7123 4567
Email:
By using VitaNatural Indonesia's Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.